What happens if I forget my master password?
Nothing we can do, and that is deliberate. Your keys are derived on your device and never reach us, so there is no reset link and no support route back in. It is the same property that means a breach of our servers cannot expose your passwords. Keep your Secret Key somewhere durable.
Is the free plan a trial?
No. 0xPass Free is the complete password manager with unlimited items and sync, and it stays free. The paid plans add the VPN, the privacy check-up and breach monitoring.
Where is my data stored?
On Swiss infrastructure, under Swiss data protection law. What is stored is an AES-256-GCM ciphertext blob and a revision counter — we cannot read the contents.
Can I pay yearly?
Yes for Business, invoiced annually in CHF. Annual billing for the Suite is coming; until then it is month to month, cancellable at any time.
Are you ISO 27001 or ANSSI certified?
No, and be wary of small vendors who say they are. ISO 27001 certifies an organisation's management system rather than a product, and a cryptographic-module validation cannot cover code running in a browser. We publish the algorithms we use and are commissioning an independent review of the cryptographic core instead.